At Nanosonics, our mission is to improve the safety of patients, clinics, and the environment by transforming the way infection prevention practices are understood and conducted and introducing innovative technologies that deliver improved standards of care.  Every team member across our business has a direct impact on our vision of "Infection Prevention. For Life."

Why join us?

he ERP Business Partner – Technical & Customer Service is a senior role responsible for the strategic management, optimization, and continuous improvement of the technical service and customer service modules within the company’s ERP system. Acting as the key liaison between business operations and Global IT, this role ensures the ERP system effectively supports business processes, drives operational efficiency, and enables data-driven decision-making.

The position requires a deep understanding of ERP functionality, a strong analytical mindset, and the ability to drive system enhancements that improve business outcomes. In addition to maintaining system integrity and generating reports, this role will lead strategic initiatives for ERP improvements, user adoption, and digital transformation within the service and customer operations functions.

What you will do

• Act as the primary business partner for Technical Service and Customer Service functions, ensuring the ERP system aligns with operational and commercial objectives
• Collaborate with senior leadership to define and implement ERP strategies
• Drive system enhancements
• Oversee the administration, configuration, and continuous improvement of the ERP system’s technical service and customer service modules
• Define and implement best practices for ERP data integrity, process automation, and system usability
• Manage system upgrades, testing, and deployment of new ERP functionalities in collaboration with IT and business teams.
• Develop and deliver advanced reporting and dashboards that provide deep insights into service performance, customer interactions, and operational efficiency.
• Lead change management initiatives.
• Develop and execute training programs and user guides and advise teams on how to leverage ERP functionalities 
• Identify and implement process and system improvements that drive automation, reduce manual work, and enhance customer experience.

What we're looking for

• 5–10 years of experience managing ERP systems within a technical service, customer service, or operations environment.
• Deep expertise in ERP system administration, configuration, and optimization, preferably in a global or multi-site environment.
• Experience in training, change management, and ERP user adoption programs
• Strong understanding of data structures, reporting tools, and business intelligence platforms.
• Experience leading system improvement initiatives, including automation, integrations, and process optimization.
• Proven ability to manage cross-functional projects and work closely with IT, operations, and commercial stakeholders.
• Familiarity with medical devices, regulated industries, or complex service environments is a plus.

About Nanosonics

We are an ASX listed global medical device company specialising in infection prevention technology.  Our beautiful global HQ is based in Macquarie Park, just moments from the Metro station.  Our team enjoys free onsite parking and flexibility in the way they work.  We have numerous employee benefits such as:  

• Generous parental and other leave benefits
• Health Insurance discounts
• Gym & Childcare discounts
• Salary sacrifice share plan
• Novated Leasing
• Education Assistance
• Comprehensive EAP services

Why Nanosonics?

At Nanosonics we embrace diversity and equal opportunity. Our people are our greatest asset, and we understand the importance of bringing different perspectives, lenses, and experiences to our team. We are committed to building and supporting an inclusive workforce that truly reflects our global business and encourage people of all backgrounds and abilities to apply.

Visit our website - www.nanosonics.com.au or follow us on LinkedIn to find out more.

How to apply

Simply hit ‘Apply’ if you are excited about this excellent opportunity to start your next career adventure.  We look forward to welcoming you to the team!