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Post Market Surveillance Engineer – Customer Experience

25/10/2024
22/11/2024
Permanent - Full Time
Sydney HQ
Operations

POST MARKET SURVEILLANCE ENGINEER

At Nanosonics, our mission is to improve the safety of patients, clinics, and the environment by transforming the way infection prevention practices are understood and conducted and introducing innovative technologies that deliver improved standards of care.  Every team member across our business has a direct impact on our vision of "Infection Prevention. For Life."

Why join us?

  • Permanent position with STI bonus
  • Expanding ASX listed global medical technology company
  • Great culture, dynamic and agile environment

What you will do

This is a fantastic opportunity to use your experience in the life science sector.  Make a key contribution to the experience of our local and global customers by collecting and analysing post market data, working closely with our regional offices and ensuring our compliance to global regulatory requirements.  In this rewarding role you will be join a high performing and supportive team who will provide you with the training you need to succeed as well as opportunities for growth and development.  

  • Lead the processes for gathering information and statistics on complaints, including root cause analysis and recommend solutions
  • Review PMS data, gather input from cross functional stakeholders and elevate at-risk findings
  • Support Post Market Surveillance (PMS) plans and reports including tracking and progress
  • Prepare written analysis, summary reports and presentations for projects
  • Support regional partners in the handling and resolving of customer complaints
  • Use data analysis to understand the relationships between multiple data sources and create queries, procedures and reports to address customer and project requirements

What you will bring

We are seeking an enthusiastic and data savvy individual with exposure to the life science or medical device industry.  To excel in this role, you will be customer-focussed, self-motivated, fast learner which will enable you to quickly navigate a complex and dynamic business environment in an exciting, growing organisation.

  • Bachelor’s degree in a medical, engineering or science-related discipline
  • At least 1 years’ experience within life science or medical devices, preferably with exposure to device complaint handling in a regulatory environment
  • Excellent computer skills in MS Office and databases. Knowledge of data analytics tools such as Power BI and Tableau would be an advantage
  • Exposure to regulatory reporting requirements for medical devices (FDA/MDD/MDR etc)
  • General technical or clinical medical device knowledge
  • Ability to problem solve and make quick, informed decisions
  • Excellent analytical skills with high attention to detail
  • Ability to prioritise, adapt and manage competing priorities in a dynamic environment

About Nanosonics

We are an ASX listed global medical device company specialising in infection prevention technology.  Our beautiful global HQ is based in Macquarie Park, just moments from the Metro station.  Our team enjoys free onsite parking and flexibility in the way they work.  We have numerous employee benefits such as:  

  • Generous parental and other leave benefits
  • Health Insurance discounts
  • Gym & Childcare discounts
  • Salary sacrifice share plan
  • Novated Leasing
  • Education Assistance
  • Comprehensive EAP services

Why Nanosonics?

At Nanosonics we embrace diversity and equal opportunity. Our people are our greatest asset, and we understand the importance of bringing different perspectives, lenses, and experiences to our team. We are committed to building and supporting an inclusive workforce that truly reflects our global business and encourage people of all backgrounds and abilities to apply.

Visit our website - www.nanosonics.com.au or follow us on LinkedIn to find out more.

How to apply

  • Simply hit ‘Apply’ if you are excited about this excellent opportunity to start your next career adventure.  We look forward to welcoming you to the team!
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